Politique d’expédition

Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us. 


RETURNS

Unfortunately we are unable to accept returns, but if you have any problem with your items, please contact us at info@gulabipagg.com to open up a conversation on how we may address your concern. We are always happy to help!

TURBAN EXCHANGES

We do not currently conduct exchanges for online turban orders, but if you have any problem with your items, please contact us at info@gulabipagg.com to open up a conversation on how we may address your concern. We are always happy to help!


DEFECTS

We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us at info@gulabipagg.com with your order # and a photo of the product in question to open up a conversation on how we can make this right.



DELIVERY TIMES 


Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.

GULABI PAGG.COM are not held responsible for:

  • Mistakes made by Canada Post
  • Wrong addresses given by customers
  • Damage to orders by postal service
  • PO box issues
  • Stolen packages after delivery (we do not recommend the Canada Post “safe drop” option)

If you have a specific question with respect to your shipment, please contact us at info@gulabipagg.com and provide your order number.

CANADIAN ORDERS

GULABI PAGG.COM use Canada Post to ship your order through standard mail (unless otherwise indicated by your shipping method). This can take anywhere between 8-10 business days (which excludes holidays and weekends).


ORDER CONFIRMATION 

Items are shipped after processing (1-2 business days) using Canada Post. In addition to an order confirmation email, we will send you a shipping confirmation email. Expedited and tracking options are available for selection upon checkout.